It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery.
Once your order ships, you will be sent an auto-email containing tracking information. If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation.
The investigation to locate a package may take several weeks.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

There is no guaranteed delivery date for orders sent via postal services.
Delivery dates quoted at checkout are an estimation only.
Packages shipped via tracked mail (as opposed to an express courier services) do not provide continuously updated tracking information.
Once the package arrives in your country/location, it will be passed on to an internal postal service for delivery.
If your order has not arrived by the expected date, we kindly request that you wait for another 10-14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact us so that we can open an investigation with our shipping partner.
Investigations may take several weeks due to the processing times of the international postal services.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

Packages shipped via courier can be tracked using the link sent in your shipping confirmation.
Please note that some standard couriers can take up to 48 hours to generate information to their tracking website.
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper.

It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery.
Once your order ships, you will be sent an auto-email containing tracking information.
- Courier Deliveries: Standard couriers can take up to 48 hours to generate information to their tracking website. If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper.
- Airmail Deliveries: There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only. Packages shipped via tracked mail (as opposed to an express courier services) do not provide continuously updated tracking information.
Once the package arrives in your country/location, it will be passed on to an internal postal service.
If your order has not arrived by the expected date, we kindly request that you wait for another 10 – 14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact us so that we can open an investigation with our shipping partner.
The investigation to locate an airmail package may take up to several weeks. If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

Courier Deliveries: Standard couriers can take up to 48 hours to generate information to their tracking website and updates are not continuous.
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper
Airmail Deliveries: Packages shipped via tracked mail (as opposed to an express courier services) do not provide continuously updated tracking information – the information may only be updated as the package ships and once it arrives in your country/location.
When the package arrives in your country/location, it will be passed on to an internal postal service. There is no guaranteed delivery date for orders sent via postal services.
Delivery dates quoted at checkout are an estimation only.
If your order has not arrived by the expected date, we kindly request that you wait for another
10-14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact us so that we can open an investigation with our shipping partner.
The investigation to locate an airmail package may take up to two weeks.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery.
Once your order ships, you will be sent an auto-email containing tracking information.
Courier Deliveries: Standard couriers can take up to 48 hours to generate information to their tracking website.
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper.
Airmail Deliveries: There is no guaranteed delivery date for orders sent via postal services.
Delivery dates quoted at checkout are an estimation only.
Packages shipped via tracked mail (as opposed to an express courier services) do not provide continuously updated tracking information.
Once the package arrives in your country/location, it will be passed on to an internal postal service.
If your order has not arrived by the expected date, we kindly request that you wait for another 10-14 business days, to allow for any customs inspections or possible postal delays in your area.
Should the order still not arrive by this time, please contact us so that we can open an investigation with our shipping partner.
The investigation to locate an airmail package may take up to two weeks.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

Courier Deliveries: If you are not in when your parcel arrives, the courier will usually try again, or will leave a card with details on how to pick up your order or rearrange delivery.
Airmail: Airmail packages are delivered by your local post office service and do not require a signature for delivery, so would normally be put through your door or left in the mailbox.
If the package is too large, your local postal delivery service should leave a card with details on how to pick up your order or rearrange delivery.

If the tracking indicates that this has been delivered, we kindly request that you check with a member of your household or a neighbor, as perhaps one of them collected or signed for the package.
If there is no sign of the package, please contact us so that we can open an investigation.

We are unable to re-ship international orders.
A refund will be issued once the package arrives back to our warehouse.
Please note that this could take some time (maybe even a few weeks).
If you still wish to purchase this item(s), please place a new order.

Import duties and taxes may apply upon receipt of international orders.
These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:

1. Country/location of origin of the purchased product
2. Local VAT rates
3. Local import taxes

It will be your responsibility to pay these charges if and when asked to by your local authorities.
Our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed!
All you need to do is prepay the duties at our checkout.
If prepayment is supported for your order, then you will be quoted as follows: “Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”
Select this option if you wish to prepay duties & taxes.
Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).
Please note that any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.

The amount of duties & taxes applied depends on the value of the order and the destination country/location.
If you are concerned about this issue, may we suggest using our guaranteed landed cost shipping service?
This allows you to prepay all taxes and there will be no additional costs when you receive your package – guaranteed!
Just select to prepay the duties at checkout. If prepayment is supported for your order, then you will be quoted as follows:
“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery” Select this option if you wish to prepay duties & taxes.
Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).

Please note that any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.

Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities.
As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking reference number provided in your dispatch confirmation email.

Underneath the “Shipping Options” tab, you will see a section called “Duties & Taxes”.
If prepayment is supported for your order, then you will be quoted as follows: “Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”
Select this option if you wish to prepay duties & taxes.
Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).

Please note that any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.

If you prepaid your duties & taxes at checkout, your order is covered by our ‘guaranteed landed shipping cost service’, meaning that you should not have to pay any further fees.

a) If you have not paid the invoice for additional charges, please do not – we will resolve the issue directly with our shipping partner.

b) If you have paid this invoice, please send us a copy of the receipt and we will issue a full refund.

Import duties and taxes may apply upon receipt of orders shipped outside of the European Union. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as country/location of origin of the purchased product, local VAT rates and local import taxes.

It is stated on our website that any local import duty, taxes or customs clearance are not included in our prices and must be paid for by the customer.
We also provide an option to prepay taxes and duties in advance, so you can see the fees before you submit your order and there will be no additional costs when you receive your package, guaranteed.
Any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.

Did you prepay the duties & taxes on this order?
Please send us a copy of the receipt for any additional charges that you have paid and we will follow up with our shipping partner to arrange a refund.

If your order has not yet shipped, then we should be able to update your address, so long as the delivery country/location remains the same.
We cannot change the delivery country/location.
Please contact us urgently by clicking on the link below if you need to change your delivery address.

If your order has already shipped, it depends on the delivery method selected:

Airmail:
We cannot intercept airmail packages. If the package is undelivered, it will eventually be returned to us.
Please note this is likely to take some time (maybe several weeks).

Courier: Depending on the status of the delivery and the courier, we may be able to update the address (we cannot guarantee but will make the best effort to do so).
We cannot change the delivery country/location.

Please contact us urgently at customerservice@lemaire.fr if you need to change your delivery address.

Please click on the flag icon on our homepage to view the countries/locations that we ship to.
If you cannot see your country/location listed, then it is likely that we do not currently ship there.

Delivery times depend on:

1. Destination country/location
2. Shipping method selected

You can choose between different shipping options at our checkout.
An estimated delivery time and cost will be displayed for each option.
There is no guaranteed delivery date for orders sent via postal services.
Delivery dates quoted at checkout are an estimation only.
We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.
Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.

Please click on the flag icon on our homepage and select your delivery country/location. *
Shipping costs are calculated automatically at checkout and depend on:

1. Destination country/location
2. Size/weight of the package
3. Shipping method selected

We offer several different shipping methods including airmail, standard courier and express courier.
The prices for each available option will be displayed at checkout.

* If you cannot see your country/location listed, then it is likely that we do not currently ship there.

Please click on the flag icon on our homepage and select your country/location *
Select the item that you wish to purchase and go to checkout.
If there are any shipping restrictions, or we are unable to ship this product to your country/location, you will not be able to checkout and pay for the item.

* If you cannot see your country/location listed, then it is likely that we do not currently ship there.

We cannot change the delivery country/location after an order has been placed.

Order has not shipped
If your order was made less than 24 hours ago and has not yet shipped, we may be able to stop this from shipping, cancel the order and issue a full refund.
Please contact us urgently quoting your order number.

Order has shipped
If you have received a dispatch confirmation email, then we cannot cancel your order:

Airmail
We cannot intercept airmail packages.
If the package is undelivered, it will eventually be returned to us.
Please note this is likely to take some time (maybe several weeks).
A refund will be issued when the package arrives at our warehouse.

Courier
Depending on the status of the delivery and the courier, we can request that the order is returned to us.
We will then be able to refund the order and you can place a new one to the shipping address required.

We can only deliver to the address on the shipping label.
If the order has not yet shipped, we may be able to update the shipping address – please contact us urgently by clicking on the link below.

If your order has already shipped:

Airmail
We are unable to intercept airmail packages.
If undelivered, the order will eventually be returned to us.
Please note this could take some time (maybe even several weeks).
A refund will be issued when the package arrives at our warehouse.

Couriers:
Dependent on the courier, we may be able to update a shipping address after your package has shipped, please contact us urgently at customerservice@lemaire.fr

Our economy shipping service is airmail and there is a weight restriction of 2Kg.
We are unable to ship any orders over 2Kg with an airmail service.
Available shipping options, estimated delivery dates and costs are all dependent on the size and weight of your order and will be detailed at checkout.

We are unable to change orders once they have processed through our system.
Regrettably this means we are unable to change the shipping method selected at the time an order is made.

As mentioned in the order confirmation e-mail, we are unable to change orders once they have processed through our system.
Regrettably this means we are unable to combine your orders into one shipment.
Once dispatched, you will receive email notifications containing the tracking information for your orders.

Airmail Airmail packages are delivered by your local post office service and do not require a signature upon receipt, so these can be delivered to a PO Box.

Courier Deliveries
A signature is required for a courier delivery, so we are unable to deliver express or standard courier packages to a PO Box.

Airmail We are unable to intercept airmail packages. If undelivered, the order will eventually be returned to us.
Please note this could take some time (maybe even several weeks).
A refund will be issued when the package arrived to our warehouse.

Couriers
Depending on the courier and the current location of the package, we may be able to postpone the delivery.
Please contact us urgently by clicking on the link below to tell us from which date you can accept delivery and we will make our best effort to request this from our shipping partner.

Sorry, but we are unable to deliver to army bases.

We’re very sorry to hear that your package did not arrive in perfect condition. In order for us to follow this up with our shipping partner, we kindly ask you to send photos of:

- The damaged item
- The inner and outer packaging

Please click on the link below with this information so that we can open a swift investigation with our shipping partner.

We’re very sorry to hear that your package did not arrive in perfect condition.
In order for us to follow up with this inquiry, we kindly ask you to send us photos of the faulty item.
Please click on the link below so that we can open a swift investigation.

We’re sorry to hear that you received an incorrect item in your order.
In order for us to process this inquiry, please contact us by clicking on the link below and send us photographs of the following:

- The packing slip enclosed with the order
- The product received

Please be assured that as soon as we receive this information, we will follow up swiftly to resolve this issue.

We’re very sorry to hear that you did not receive all the products that you ordered.
Please let us know what items are missing so that we can investigate what happened.

Locate the order you wish to return in your customer account and click on the « Return order » link, or directly visit the returns page and follow the indications. You will receive an email confirming the approval of your return request.
If you are returning a defective item, please send an email with photos to our Customer service team.

For returned items, it can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:

1. Shipping time to arrive back to our warehouse
2. Processing and inspection for refund approval
3. Authorization to finance department to issue refund
4. It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.

Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package so that we can investigate further.

Please note that returned orders can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:

1. Shipping time to arrive back to our warehouse
2. Processing and inspection for refund approval
3. Authorization to finance department to issue refund
4. It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.

Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package so that we can investigate further.

For orders made by credit card, we only charge when the order ships to you.
If you see a charge on your credit card for a canceled order, it is likely to be only a pre-authorization and not a payment. This will be automatically canceled by your payment provider.
If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.

Please allow up to 7 business days for the funds to credit back to your payment method.

These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact us by clicking on the link below so that we can investigate further.

Our system processes orders immediately, which means we can’t make any changes once you have placed it and we’re usually unable to stop orders from processing and shipping.
If we are able to stop the shipment, you will receive an email confirming cancellation of the order and any charges made will be reversed.
Should the order ship, you will receive an email containing tracking information.
If you wish to return the items upon receipt, please click here to generate a Return.

There are various reasons why an order may have been canceled such as:

- Out of Stock
- Unverified information
- Payment decline
- Tech issues
- Incorrect address

If your order was canceled, you should receive an email notification detailing the reason.

Sometimes an order does not process – this could be due to two possible reasons:

- The time lapse between ordering the item and confirming payment
- The item changed to out of stock during the ordering process

To prevent this from happening again, we kindly request that once the item is selected you proceed to payment confirmation as soon as you can.
Credit Card Payments : we only charge your credit card upon dispatch of your order, so if your order has been canceled, you will not be charged. If you see a charge then it is a pre-authorization only, which will be automatically canceled by your payment provider.
PayPal Payments : payments made via PayPal are immediate, so if an order was canceled, a refund will have been issued.

Our system processes orders immediately, which means we can’t make any changes once you have placed it and we’re usually unable to stop duplicate orders from processing and shipping.
If we are able to stop the shipment, you will receive an email confirming cancellation of the order and any charges made will be reversed.
Should the order ship, you will receive an email containing tracking information.
If you wish to return the items upon receipt, please click here to generate a Return.

1. If the order has not shipped
If your order has not yet shipped, then we should be able to update your address, so long as the delivery country/location remains the same.
We cannot change the delivery country/location.
Please contact us urgently by clicking on the link below if you need to change your delivery address.

2. If the order has shipped
Airmail
We cannot intercept airmail packages.
If the package is undelivered, it will eventually be returned to us.
Please note this is likely to take some time (maybe several weeks).
A refund will be issued when we receive the package back at our warehouse.

Courier
Depending on the status of the delivery and the courier, we may be able to update the address.
We cannot change the delivery country/location.
Please contact us urgently by clicking on the linkbelow if you need to change your delivery address.

We are unable to change orders once they have processed through our system.
Regrettably this means we are unable to add an item to your order.
If you wish to purchase an additional item, please place a new order.

Our system processes orders immediately, which means we’re unable to change orders.
Regrettably this means we are unable to remove an item from your order.

If you no longer require any of the items ordered, you may return them to us for a full refund.
For more information on how to return your order please click on the link below.

For your financial security, we are unable to make any changes to the billing details after an order has been placed.
If you have received an order confirmation, then your order is processing and should ship to you very soon.
Once dispatched, you will receive an auto e-mail containing tracking information for your reference.

We are unable to make any changes to invoices.
We are required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.

We’re very sorry to hear that your package did not arrive in perfect condition.
In order for us to follow up with this inquiry, we kindly ask you to send us photos of the faulty item.
Please click on the link below so that we can open a swift investigation.

We’re very sorry to hear that your package did not arrive in perfect condition. In order for us to follow this up with our shipping partner, we kindly ask you to send photos of:

1. The damaged item
2. The inner and outer packaging

Please click contact us with this information so that we can open a swift investigation.

1. Select your shipping country/location by clicking on the country/currency menu on our homepage
2. Select the item/s you wish to buy
3. Click on “checkout
4. Fill in your address and payment details

You will receive an automatic email confirming the details of your order.
It can take between 2-4 days to process an order for international shipping.
Once your order ships, we’ll send you an email containing tracking information.
We aim to meet the delivery times quoted but sometimes circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.

Please click on the country/currency menu on our homepage to view the countries/locations that we ship to.
If you cannot see your country/location listed, then it is likely that we do not currently ship there.

We are unable to make any changes to invoices.
We are required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.

If you need us to email you a copy of your invoice, please click contact us .

We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal.
During the checkout process, the supported payment methods are displayed on screen.

Our system only allows one payment to be taken per order, so you are unlikely to have been charged twice for the same order.
However, it’s possible that we have received a duplicate order.
Please send us your order number so we can investigate this further.

If you receive a message that says your email address/password isn’t recognized, follow the steps below:

- Make sure you are using the same email address and password you registered with – you may have more than one account so please check
- Check that you don’t have your caps lock on in error and / or are using any special characters that you chose correctly
- If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account

If you still can’t sign in, please contact us giving as much detail as you can about the issue.

Firstly, please close your browser, re-open it and try again
You may also need to delete your cookies – a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).We suggest that you sign in before deleting your cookies, otherwise the items in your bag or saved items list may disappear.

On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’.
We also suggest that you use one of the browsers that are fully supported on the website including IE, Chrome, Safari or Firefox.

If you’re still having problems, please contact us giving as much detail as you can about the issue including:

- Which web browser you’re using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
- What you’ve done so far to try to resolve it.

Please refer to our size guide on each product page for information on the sizing of our garments or reach out to our customer service team.

For items purchased on our online shop or Parisian boutique, please contact our customer service team with your order number and details regarding the repair.
For items that are not purchased on our online shop or in our Paris store, please contact the authorized retailer where the item was purchased.

Product care
For all ready-to-wear garments, we advise you to refer to the care instructions indicated on the garment’s composition label or to make use of professional dry cleaners.
For all accessories, we recommend using a soft cloth to keep it clean. All accessories should be kept in their pouch when not worn and should avoid contact with direct sunlight, liquids or aggressive chemicals.